Timeslips Support Plans

TriStar offers customized  Timeslips support plans which can either enhance or replace the standard Sage BusinessCare plan.

Sage Software, like many technology companies today, is migrating to a “subscription-based” licensing approach for their products, with telephone support and license updates “bundled” into an annual subscription fee. We have seen this subscription model fully implemented with Sage 50 Accounting in the past, and as of October 1, 2020 Sage Timeslips will follow this same model, and only be available as a subscription product. When in place, Sage technicians will only cover the “Premium” (subscription) version of Timeslips .

The telephone support now available in the Sage BusinessCare Plan¬† focuses exclusively on technical issues and strict product functionality, not on the more common business-related “Best Practice” questions we encounter so often in the field. Sage technical support staff routinely refer such questions to Timeslips Certified Consultants – such as the Sages at TriStar – for resolution, with such calls then billed to the client.

To address this perceived “service gap” TriStar has designed a Contracted Service Plan which offers two simple service choices, and covers any edition of Timeslips, whether or not supported by Sage:

    • A Comprehensive Service Plan, providing
      • software licenses
      • software installation
      • database conversion
      • software updates
      • new version installation
      • troubleshooting, etc.
    • A simple Support-Only Service Plan, which provides telephone and remote connection support

We believe that our Comprehensive Support Plan will meet the needs of many clients who want a single source of support from trusted business advisors who understand both their software and their business issues, and who prefer to make one single payment to one source for all of their Timeslips billing needs.

Our Support-Only Service Plan is a good fit for smaller firms with limited support needs, or for firms that have already contracted with an IT service provider for installation and related services.

TriStar Contracted Service Plans for Timeslips

Comprehensive Service Plan:
  • Timeslips Software licenses
  • Installation Services
  • Database conversion
  • license updates
  • Upgrade and new version installation
  • telephone and remote support
Support Only Service Plan:
  • telephone and remote support
Pricing
Comprehensive Service
based on number of Timeslips licenses required
Support Only Service
$1,500 per year

You can download our Timeslips pricing and optional services offered by clicking this link.

Please feel free to contact TriStar at info@tristardatasystems.com if you have any questions about our various Service Plan options, or if you wish to purchase a TrStar Service Contract.