TriStar offers customized Timeslips support plans which can either enhance or replace the standard Sage Billing Assurance plan.
Sage Software, like many technology companies today, is migrating to a “subscription-based” licensing approach for their products, with telephone support and license updates “bundled” into an annual subscription fee. We have seen this subscription model fully implemented with Sage 50 Accounting, and we expect the Timeslips application to follow this approach with Timeslips users over the next year or two. When in place, Sage technicians, and the Billing Assurance Plan, will only cover the current version of Timeslips available at that time.
The telephone support now available in the Sage Billing Assurance Plan focuses exclusively on technical issues and strict product functionality, not on the more common business-related “Best Practice” questions we encounter so often in the field. Sage technical support staff routinely refer such questions to Timeslips Certified Consultants such as the Wizards at TriStar for resolution, with such calls then billed to the client at TriStar’s hourly billing rate.
To address this perceived “service gap” TriStar has designed a Contracted Service Plan which offers two simple service choices, and covers any edition of Timeslips, whether or not supported by Sage:
- Unlimited remote connection, telephone, and email support for any version of Timeslips for the term of your contract
- On-Site Services, for installations, troubleshooting, etc.
We believe this approach will meet the needs of all of our clients that want the comfort and assurance of pre-paid support from trusted business advisors who understand their clients’ software, their technology environment, and their business practices.
TriStar Contracted Service Plans for Timeslips
|Basic Service Plan:|
|Unlimited remote connection, telephone, and email support from experienced TriStar business consultants|
|10% discount for all on-site services required|
|Enhanced Service Plan:|
|All features of Basic Service, plus|
|No charge for installation and configuration of software licenses (new or upgrade) on your system, basic troubleshooting, etc.|
$1,500 per year
$1,500 per year, plus $200 for each computer on which licenses will be installed
Please feel free to contact TriStar at firstname.lastname@example.org if you have any questions about our Contracted Service Plan, or if you wish to purchase a contract.